Elapsed minutes include all clock time. Subtract only pauses the customer has agreed can be excluded. A case exactly at its target is due now.
Case routing / Support supervisor
Reply Window Desk
Find cases already beyond the agreed first-reply deadline.
01 / Inputs
Working sheet
Edit any cell to recalculate. Use anonymous references. Data stays in this browser tab and clears when you reload.
| Case | Elapsed minutes | Excluded minutes | Target minutes | Row |
|---|
02 / Review
Decision sheet
| Case | Chargeable min | Remaining min | Action |
|---|---|---|---|
| Atlas | 68 | -8 | Overdue |
| Wren | 60 | 0 | Due now |
| Vale | 40 | 20 | Within window |
Request a custom workflow
€149 one-time pilot after written scope agreement. JB Codex adapts one repeated job with a worked example and owner review.
The free tool runs independently on your device.