Reply Window Desk
Find cases already beyond the agreed first-reply deadline.
Prepare your sheet
Use one row per case observation. Enter Elapsed minutes, Excluded minutes, Target minutes. Check that every row belongs to the same review scope.
Decision rule
Elapsed minutes include all clock time. Subtract only pauses the customer has agreed can be excluded. A case exactly at its target is due now.
Worked result
The fictional example contains 3 input rows. Its result is 1 overdue · 1 due now.
| Case | Chargeable min | Remaining min | Action |
|---|---|---|---|
| Atlas | 68 | -8 | Overdue |
| Wren | 60 | 0 | Due now |
| Vale | 40 | 20 | Within window |
Run it on your own inputs
- Open the tool and choose Start empty or edit the example.
- Enter the inputs, resolve validation messages and review the decision sheet.
- Download the text report or print the summary for the responsible person.
Source and support
Find cases already beyond the agreed first-reply deadline. The creator describes recovering delayed enquiries and identifying a workable booking process. Benchcraft designed this tool’s inputs, decision rule and example for this office task. Reviewed source · Nate Herk | AI Automation at 2:10.
Request a custom workflow. €149 one-time pilot after written scope agreement. JB Codex adapts one repeated job with a worked example and owner review.