Resolution Tail
Compare typical resolution time with the long tail of closed tickets.
Prepare your sheet
Use one row per ticket observation. Enter Resolution hours. Check that every row belongs to the same review scope.
Decision rule
Use one elapsed duration per closed ticket. The median and 90th percentile use the nearest-rank method.
Worked result
The fictional example contains 5 input rows. Its result is P50 5 h · P90 19 h.
| Ticket | Elapsed h | Position |
|---|---|---|
| T-5 | 19 | At or above P90 |
| T-4 | 7 | Middle |
| T-3 | 5 | At or below P50 |
| T-2 | 4 | At or below P50 |
| T-1 | 2 | At or below P50 |
Run it on your own inputs
- Open the tool and choose Start empty or edit the example.
- Enter the inputs, resolve validation messages and review the decision sheet.
- Download the text report or print the summary for the responsible person.
Source and support
Compare typical resolution time with the long tail of closed tickets. The episode follows a service-business audit and the points where a booking journey can be measured. Benchcraft designed this tool’s inputs, decision rule and example for this office task. Reviewed source · Greg Isenberg at 15:02.
Request a custom workflow. €149 one-time pilot after written scope agreement. JB Codex adapts one repeated job with a worked example and owner review.