How do I estimate whether a staffed shift can clear both incoming work and its starting backlog?
Arrivals and completions are whole cases per shift. Clear time assumes these rates stay constant.
Open Queue Drain PlannerTry the worked example
These are the example inputs from Queue Drain Planner. Replace them in the tool to run your own case.
| Queue | Opening backlog | New per shift | Completed per shift |
|---|---|---|---|
| 38 | 13 | 20 | |
| Chat | 7 | 9 | 7 |
Example result
1 draining · 1 growing or flat
Who uses this?
Service desk lead. The free online tool runs the calculation in your browser. To edit the files and use the tools offline in one business, see the €49 offline edition.
Where the idea came from
Estimate whether a staffed shift can clear both incoming work and its starting backlog. The reviewed workflow discusses tracking the cost of individual automations and planning for failures. Benchcraft designed this tool’s inputs, decision rule and example for this office task.
Original video