Arrivals and completions are whole cases per shift. Clear time assumes these rates stay constant.
Case routing / Service desk lead
Queue Drain Planner
Estimate whether a staffed shift can clear both incoming work and its starting backlog.
01 / Inputs
Working sheet
Edit any cell to recalculate. Use anonymous references. Data stays in this browser tab and clears when you reload.
| Queue | Opening backlog | New per shift | Completed per shift | Row |
|---|
02 / Review
Decision sheet
| Queue | Net clearance / shift | After next shift | Time to clear |
|---|---|---|---|
| 7 | 31 | 6 shifts | |
| Chat | -2 | 9 | No clearance at this rate |
Request a custom workflow
€149 one-time pilot after written scope agreement. JB Codex adapts one repeated job with a worked example and owner review.
The free tool runs independently on your device.