An approved channel and an open request are required. A withdrawn preference overrides all other states. This tool only prepares a list.
Case routing / Customer support owner
Contact Permission Gate
Prepare a follow-up shortlist under a contact preference and acknowledgement rule.
01 / Inputs
Working sheet
Edit any cell to recalculate. Use anonymous references. Data stays in this browser tab and clears when you reload.
| Reference | Request | Preference | Channel | Row |
|---|
02 / Review
Decision sheet
| Reference | Channel | Queue decision |
|---|---|---|
| S-14 | Ready | |
| S-18 | phone | Exclude: withdrawn |
| S-20 | Exclude: closed |
Request a custom workflow
€149 one-time pilot after written scope agreement. JB Codex adapts one repeated job with a worked example and owner review.
The free tool runs independently on your device.