How do I rank repeated visitor questions that still lack an approved public answer and source?
Counts are supplied observations. Approved answers need a reference; priority is ordered by unanswered frequency.
Open Unanswered Question QueueTry the worked example
These are the example inputs from Unanswered Question Queue. Replace them in the tool to run your own case.
| Question | Occurrences | Answer state | Source reference |
|---|---|---|---|
| Will the case fit A5? | 11 | draft | Spec 4 |
| Do you ship to Cork? | 6 | approved | Shipping page |
| Can the lid be replaced? | 8 | none | none |
Example result
Will the case fit A5? · Write · 11 recorded occurrence(s); answer draft. Check Spec 4.
Who uses this?
E-commerce support editors. The free online tool runs the calculation in your browser. To edit the files and use the tools offline in one business, see the €49 offline edition.
Where the idea came from
Benchcraft adapted the reviewed approved-document search and team brief idea for e-commerce support editors. The rules and fictional example here were created for this tool.
Original video