How do I use a repeat-fault cohort to estimate the specialist queue for the next service period?
Each case contributes at most one repeat. The projected hours use the observed specialist share of all cases.
Open Repeat fault triageTry the worked example
These are the example inputs from Repeat fault triage. Replace them in the tool to run your own case.
| Closed cases in cohort (cases) | Repeat faults (cases) | Repeat faults needing specialist (cases) | Upcoming comparable cases (cases) | Specialist review time (min) |
|---|---|---|---|---|
| 186 | 23 | 8 | 210 | 35 |
Example result
Projected specialist hours · 5.27 h
Who uses this?
Maintenance service lead. The free online tool runs the calculation in your browser. To edit the files and use the tools offline in one business, see the €49 offline edition.
Where the idea came from
A service operator identifies stalled enquiries and the human decisions in the follow-up. This independent application adapts that idea to use a repeat-fault cohort to estimate the specialist queue for the next service period.
Original video