Reopen Watch
Identify queues whose reopened-case share exceeds their own review threshold.
Prepare your sheet
Use one row per queue observation. Enter Closed cases, Reopened, Alert above %. Check that every row belongs to the same review scope.
Decision rule
A case can count as reopened once in the closed cohort. Zero closures produce no rate.
Worked result
The fictional example contains 2 input rows. Its result is 1 queue above threshold.
| Queue | Reopened | Closed | Rate | Action |
|---|---|---|---|---|
| Billing | 8 | 50 | 16% | Review |
| Returns | 2 | 40 | 5% | Within rule |
Run it on your own inputs
- Open the tool and choose Start empty or edit the example.
- Enter the inputs, resolve validation messages and review the decision sheet.
- Download the text report or print the summary for the responsible person.
Source and support
Identify queues whose reopened-case share exceeds their own review threshold. The episode follows a service-business audit and the points where a booking journey can be measured. Benchcraft designed this tool’s inputs, decision rule and example for this office task. Reviewed source · Greg Isenberg at 15:02.
Request a custom workflow. €149 one-time pilot after written scope agreement. JB Codex adapts one repeated job with a worked example and owner review.