How do I find the transfer path consuming the most repeat handling time?
One transfer incurs one repeat briefing. Inputs are observed counts for the same period.
Open Handoff Load MapTry the worked example
These are the example inputs from Handoff Load Map. Replace them in the tool to run your own case.
| From team | To team | Transfers | Briefing minutes |
|---|---|---|---|
| Intake | Billing | 12 | 4 |
| Billing | Tier two | 5 | 12 |
| Tier two | Intake | 3 | 6 |
Example result
126 repeat-handling minutes
Who uses this?
Support operations manager. The free online tool runs the calculation in your browser. To edit the files and use the tools offline in one business, see the €49 offline edition.
Where the idea came from
Find the transfer path consuming the most repeat handling time. The creator shows turning an operator’s field note into a structured handover. Benchcraft designed this tool’s inputs, decision rule and example for this office task.
Original video