How do I route open incidents by impact and presence of a safe workaround?
The demonstration routing rule sends widespread incidents without workarounds to the duty manager. Confirm actual incident policy before acting.
Open Escalation SwitchboardTry the worked example
These are the example inputs from Escalation Switchboard. Replace them in the tool to run your own case.
| Case | Impact | Workaround | Owner assigned |
|---|---|---|---|
| S-1 | widespread | no | yes |
| S-2 | team | yes | no |
| S-3 | single | yes | yes |
Example result
1 duty escalation
Who uses this?
Duty manager. The free online tool runs the calculation in your browser. To edit the files and use the tools offline in one business, see the €49 offline edition.
Where the idea came from
Route open incidents by impact and presence of a safe workaround. The creator shows turning an operator’s field note into a structured handover. Benchcraft designed this tool’s inputs, decision rule and example for this office task.
Original video