Capacity is pooled agent minutes divided by call duration including wrap-up. No mid-call breaks are assumed.
Case routing / Contact centre coordinator
Callback Coverage
Decide how many booked callbacks fit in each staffed window.
01 / Inputs
Working sheet
Edit any cell to recalculate. Use anonymous references. Data stays in this browser tab and clears when you reload.
| Window | Agents | Minutes each | Call + wrap min | Bookings | Row |
|---|
02 / Review
Decision sheet
| Window | Call slots | Booked | Move | Spare |
|---|---|---|---|---|
| Morning | 7 | 9 | 2 | 0 |
| Afternoon | 6 | 4 | 0 | 2 |
Request a custom workflow
€149 one-time pilot after written scope agreement. JB Codex adapts one repeated job with a worked example and owner review.
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